Wednesday, November 4

NatWest Group in India: Offices, Headcount and Operations

NatWest Group runs technology, operations and shared services centres in India that support its UK banking business. Its Indian workforce is spread across Gurugram, Chennai and Bengaluru.

Ownership and structure

NatWest Group operates in India through NatWest Digital Services India Pvt. Ltd., its global capability centre, which does not serve customers.

What India does for NatWest Group

India is NatWest Group's second largest employee base outside the UK, providing technology, operations, risk and finance support from Gurugram, Chennai and Bengaluru.

NatWest Group's India business

NatWest had about 17,000 people across its three Indian centres in 2024. Its Bengaluru centre had about 2,000 employees in 2024.

In August 2024 the group outlined plans for about 4,000 new hires in Bengaluru.

Key moves in India

  • 2023: NatWest announced plans to recruit 3,000 software engineers in India by 2026.
  • 2024: NatWest leased a 370,000 square foot office at Bagmane Constellation Business Park in Bengaluru in August.
  • 2024: The group employed about 17,000 people across its three Indian centres.

Where it operates

NatWest Group runs its India business from Gurugram. It also has a presence in Chennai and Bengaluru.

At a glance

  • Home country: United Kingdom
  • Global headquarters: Edinburgh
  • Sector: Banking & Financial Services
  • Business: Banking
  • Role of India: Global delivery and operations, R&D and engineering hub
  • India head office: Gurugram
  • India offices: Gurugram, Chennai, Bengaluru
  • India headcount: 17,000+ (2024)

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