Wednesday, November 4

American Express in India: Offices, Headcount and Operations

American Express issues cards in India and runs large servicing and technology centres that support its global business. Gurugram is the hub of its Indian operations.

Ownership and structure

American Express operates in India through its own units, including American Express Banking Corp., which runs its card network and card business under Reserve Bank of India authorisation.

What India does for American Express

India is a card market for American Express and hosts large operations centres in Gurugram and Bengaluru that support its business worldwide.

American Express's India business

In May 2024 American Express opened a campus of over 1 million square feet in Gurugram, its largest built from the ground up anywhere. It runs centres in Gurugram and Bengaluru.

Its Gurugram operations run around the clock and support global business continuity.

Key moves in India

  • 1993: American Express set up its financial centre in Delhi in December.
  • 2021: The Reserve Bank of India barred American Express from onboarding new domestic card customers from May 1 over data storage rules.
  • 2022: The Reserve Bank of India lifted the restrictions in August.
  • 2024: American Express began moving staff into a campus of over 1 million square feet in Sector 74A, Gurugram, its largest office built from the ground up.

Where it operates

American Express runs its India business from Gurugram. It also has a presence in Bengaluru.

At a glance

  • Home country: United States
  • Global headquarters: New York
  • Sector: Banking & Financial Services
  • Business: Payments
  • Role of India: Sales market, Global delivery and operations
  • India head office: Gurugram
  • India offices: Gurugram, Bengaluru
  • India headcount: Not available

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